Refund policy

It is Toomac Solutions intention to provide the highest quality garments to our Therapists and Customers.

 

If you are dissatisfied with the quality of a garment, please contact us as soon as possible (no later than 14 days from receipt of garment), either by email to juzo@toomac.co.nz or by phone to 09 443 5347.

 

We may ask you to return the goods to us for inspection, with a copy of the Packing Slip or Invoice.  We will check the garment, and if it is faulty, we will provide a replacement garment or, if this is not possible, we will provide a refund including the cost of freight.

 

We realise on occasions you may wish to return garments or products that are no longer required, e.g. ordered but not collected by customers.  Please contact us as soon as possible (no later than 14 days from receipt of garment), either by email to juzo@toomac.co.nz or by phone to 09 443 5347, to discuss if the garment/product can be returned.

 

We take pride in our service and will attempt to take returns where possible, but please note that returned goods, and packaging, must be in “as new” condition.  We cannot accept returns in any of the following circumstances:

 

·        You have contacted us outside the 14-day period

·        The garment has been worn by a customer

·        The garment/product has been damaged

·        The box, or instructions, have been lost or damaged

·        The garment/product was ordered specifically at your request, and you have changed your mind.